1gram Privacy Policy — User Data Protection
This policy explains how the 1gram platform collects, uses, stores, and protects your personal data as a user in Malaysia. Please read it carefully to understand your rights and responsibilities.
Effective date: 1 January 2026
Information We Collect
When you register or use the 1gram platform, we collect various types of information to keep our services running securely and efficiently. Below are the main categories of data we collect:
Personal Account Information
This includes your full name, email address, Malaysian phone number, date of birth, and identity verification details submitted during registration or the identity verification process. This information is required to verify your identity and secure your account.
Payment and Transaction Information
Details related to deposits and withdrawals in MYR — including payment methods used (FPX, e-wallets), transaction amounts, and transaction history. We do not store credit card numbers or sensitive banking details directly — payment processing is handled through certified, security-compliant payment gateways.
Device & Browser Data
Technical information such as IP address, device type (Android, iOS, desktop), browser type, operating system, screen resolution, and login session data is collected automatically. This data is used to detect suspicious activity, optimise the user experience by device type, and help our technical team resolve platform issues.
Platform Usage Data
In-platform activity records include games played, bets placed, active session times, and features used. This data is used for platform analytics and service improvement — not for sale or commercial sharing.
Types of Data Collected
- Name, email, phone number
- MYR transaction information
- IP address and device type
- Usage and session data
- Cookies and browser data
How Your Information Is Used
Your personal information is used to create and maintain your account, verify your identity at login, process deposits and withdrawals in MYR, and send important account notifications.
Device data and activity logs are used to detect unauthorised login attempts, prevent fraud, monitor suspicious activity, and keep all user accounts secure on the 1gram platform.
Aggregated usage data — with no individual identification — is used to understand platform usage patterns, improve existing features, design new functionality, and ensure the platform performs well across all device types in Malaysia.
Your email address and phone number are used to send transaction notifications, policy updates, security alerts, and — with your consent — promotional content related to platform activity.
In certain circumstances, 1gram may be required to disclose user information to Malaysian authorities when requested through a valid legal process, such as financial crime investigations or anti-money laundering inquiries.
When you contact the 1gram support team, information shared during the interaction is stored so we can resolve your issue and improve the quality of our support over time.
Cookies & Session Tracking
The 1gram platform uses cookies and similar session tracking technologies to ensure the platform functions correctly and to enhance your experience. Cookies are small text files stored on your device by your browser while you use our platform.
Types of Cookies Used
- Session cookies — Required to keep you logged in during your active session. These cookies are deleted when you close your browser.
- Preference cookies — Saves your personal settings such as interface language and display preferences for a more convenient experience.
- Analytics cookies — Collects aggregated data on how users interact with the platform, helping us understand the most visited pages and areas that need improvement.
- Security cookies — Used to detect unusual login activity and protect your account from unauthorised access attempts.
You can manage cookie preferences through your browser settings. However, disabling session cookies may affect login functionality and your overall experience on the platform.
Data Storage, Security & Sharing
Data Retention
User data is stored on servers protected by industry-standard security measures. We retain data for as long as your account is active or as required to meet our legal obligations. Once an account is closed, your personal data will be deleted or anonymised within a reasonable period, unless retention is required for legal compliance or dispute resolution purposes.
Security Measures
1gram implements SSL (Secure Socket Layer) encryption for all communication between your device and our servers. Passwords are stored in hashed form and are not readable. Active monitoring systems are in place to detect unauthorised access attempts, and internal access controls ensure that only authorised personnel can access user data.
Third-Party Sharing
1gram does not sell, rent, or trade users' personal data to any third party for commercial purposes. Data sharing is limited to the following situations only:
- Service providers: Third parties that assist in platform operations — such as payment gateway providers, cloud service providers, and analytics companies — are all bound by strict data protection agreements.
- Legal requirement: When required by Malaysian law or a directive from a lawful authority.
- Rights protection: Where necessary to enforce our terms of use or to protect the rights of the platform and other users against fraud.
Your Rights as a User
As a 1gram platform user in Malaysia, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request along with your account details for verification.
You have the right to request a copy of your personal data that we hold, in a readable format.
You may request correction of any inaccurate or incomplete personal information held in our records.
You may request deletion of your personal data, subject to any applicable legal retention obligations.
You can withdraw consent for certain data processing activities, such as marketing communications, at any time.
In certain situations, you have the right to receive your data in a structured format for your own personal use.
In certain circumstances, you may request that we restrict the processing of your data while your request is under review.
Policy Changes & How to Contact Us
Privacy Policy Updates
1gram reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, new Malaysian legal requirements, or improvements to how we protect your data. The latest version is always available on this page with an updated effective date.
When significant changes are made, we will notify active users via their registered email or an in-platform notification. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise any of the rights listed above, or have concerns about how your data is handled, please reach out to us:
Email: [email protected]
Include in your email: your full name, registered email address, request type (access / correction / deletion / other), and a brief description of your request. We will endeavour to respond within a reasonable timeframe.
For more information on the platform's full terms of use, you may refer to Terms & Conditions 1gram platform. If you have general questions about how to use the platform, the FAQ we provide immediate answers.
Related Policies
Also read the other policies that complement this Privacy Policy:
- Terms & Conditions — platform and account terms of use
- Responsible Gaming — limits tools and user support
- FAQ — answers to the most frequently asked questions
Your Trust Is Our Priority
1gram is built on transparency and respect for the privacy of Malaysian users. If you have any questions, our team is ready to help at [email protected]. Log in or register to start using the platform.